Marquee & Event FAQ's

What type of service can you as a customer expect?

Our standard charge includes delivery and collection of the equipment. Any delivery of equipment prior to the erection of the marquee (if you have ordered a marquee) will by neatly stacked in a mutually agreed convenient place. We are happy provide a set up service at an extra cost. If you have ordered a marquee with additional accessories we will erect the marquee, hang linings, lay flooring, and install any staging/lighting/heating. We recommend that someone is available to meet us on arrival at the event site, to ensure that the marquee/s are correctly positioned, and you are shown how to operate any equipment such as the heating system or lighting

What is your responsibility for equipment return?

Tables and chairs should be folded down and stacked ready for collection. We will do the rest.

What happens if something is damaged or missing?

We have to charge for damaged, broken or missing items. All the equipment is the responsibility of the hirer for the duration of the hire period. Please ensure equipment is secured when not in use and protected from the weather.

How does the pricing work?

You are charged for a three day rate (72 hours). Additional periods, subject to availability are charged at 25% surcharge for each day.

When should reservations be made?

It is wise to book as early as possible, particularly for busy periods of the year, being Summer and Christmas/New Year. We reserve the right to add a premium for orders received less than 7 days prior to the occasion.

Changes to an order?

Additions to an order are welcome, subject to availability. Small deletions can be accommodated prior to delivery, except marquee, lining and flooring.

How and when do I pay?

A 10% refundable deposit is required to confirm a booking. Deposits will be returned less any charges for damage or losses to equipment. Full payment is due by way of cleared funds 7 days prior to the delivery of goods.